Refund and Returns Policy

Updated at 2022-09-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  –Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to https://neon-configurator.vertimcoders.com/, that is responsible for your information under this Return & Refund Policy.

  –Customer: refers to the company, organization or person that signs up to use the https://neon-configurator.vertimcoders.com/ Service to manage the relationships with your consumers or service users.

  –Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit https://neon-configurator.vertimcoders.com/ and use the services.

  –Service: refers to the service provided by https://neon-configurator.vertimcoders.com/ as described in the relative terms (if available) and on this platform.

  –Website: https://neon-configurator.vertimcoders.com/.”’s” site, which can be accessed via this URL: https://neon-configurator.vertimcoders.com/

  –You: a person or entity that is registered with https://neon-configurator.vertimcoders.com/ to use the Services.

Return & Refund Policy

Thanks for shopping at https://neon-configurator.vertimcoders.com/. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

When you purchase our products you are granted immediate access to them INCLUDING THE FULL SOURCE CODE.  This means that it is impossible for us to process a true return the way we can with a physical product.  When we issue a refund it means that you have effectively obtained our products for free.  Thus, to prevent abuse we have adopted a strict refund policy.

If you have problems getting our products to work as documented on our website, we will be happy to provide a full refund within 7 business days of the original purchase. After 7 business days, no refunds will be given.

Refunds

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You made your purchase

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: https://neon-configurator.vertimcoders.com/contact/

However, before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. This means that you must work with us in good faith to allow us to resolve the issue for you.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The purchase was made in the last 7 days

You’ve contacted support in order to try and resolve any issue you encounter.

No Refund on Subscription Renewal Clause:

1. Subscription Renewal: The subscriber acknowledges and agrees that their subscription to our services will automatically renew at the end of each subscription term unless the subscriber cancels their subscription before the renewal date.
2. No Refunds: The subscriber understands and accepts that once the subscription is renewed, no refunds will be granted for any reason, including but not limited to early cancellation, unused subscription period, dissatisfaction with the service, or any other circumstances.
3. Cancellation Responsibility: It is the subscriber’s responsibility to manage their subscription and cancel it before the renewal date if they wish to discontinue the service. Failure to cancel the subscription before the renewal date will result in the automatic renewal and the subscriber will be charged accordingly.
4. Modification or Termination: We reserves the right to modify, suspend, or terminate the subscription renewal process or this no refund on subscription renewal clause at its sole discretion. In such cases we will provide reasonable notice to the subscriber, and any modifications or terminations will only apply to future subscription renewals.
5. Exceptional Circumstances: In exceptional cases, where required by applicable law or regulations we may consider refund requests at its sole discretion. Such requests should be submitted in writing to our customer support within a reasonable timeframe, clearly explaining the exceptional circumstances that warrant a refund consideration.
6. Severability: In the event that any provision of this clause is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By continuing with the subscription renewal, the subscriber acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this “No Refund on Subscription Renewal” clause.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: https://neon-configurator.vertimcoders.com/contact/

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

 -Via Email:  contact@vertimcoders.com

 -Via this Link:  https://neon-configurator.vertimcoders.com/contact/